Due to exceptionally high demand, production and customer service delays are longer than usual. Orders are being processed in chronological order. Thank you for your understanding and patience.
Frequently asked questions
Do you have a question? A request?
If you don't see your question in our FAQ, don't hesitate to contact us, or ask to be called back by one of our experts.
If you're experiencing problems such as skipping, distorted sound, or if the tone arm can't reach the end of the record and slips, these symptoms are often attributable to problems with your turntable.
The choice of turntable on which you listen to your vinyl records is a crucial element in guaranteeing an optimal sound experience and preserving the quality of your recordings. It's important to note that some inferior turntables may have defects that can harm your vinyl.
Turntables with low-end cells, often identified by features such as a red cell, are usually associated with models offering a host of features, such as built-in speakers, radio or Bluetooth.
However, these turntables generally fail to deliver satisfactory audio performance and can even damage your vinyl records.
To guarantee quality listening and prolong the life of your vinyl records, we recommend investing in a better quality turntable.
Even on a tight budget, it's possible to find excellent options among used turntables. Renowned brands offer affordable, reliable solutions.
It's worth pointing out that your choice of turntable influences not only the quality of sound reproduction, but also the preservation of your precious vinyl collections.
All our records are rigorously tested and inspected before shipping to ensure optimal quality. However, if you encounter any issues with your vinyl, our customer service team is here to assist you. Feel free to contact us for any questions, assistance, or additional advice.
Prices for customized discs start at $35.
Prices include production and testing.
Depending on size, you can download a maximum of 44 minutes of music (22min per side).
Available colors:
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Black
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White
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Clear
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Blue
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Red
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Green
We also offer a color picker, allowing you to choose any custom color.
Depending on the season, we may release exclusive colors, limited edition designs, and picture discs—these products are highly limited.
Please note that photos are not contractual, and colors may vary slightly.
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Vinyls are pressed at 33 rpm, but you can choose to have it as 45rpm - except for the 7” which are pressed at 45 rpm by default.
Yes, for private use, which implies personal use, but also in the private circle, including the family circle.
You can add any music for private use (personal use and in the private family circle) if you own the copyrights.
Copies must be “made from a lawful source”, according to article L122-5 on intellectual property, as long as they are for your own use.
No, no declaration is required for private copies. It is for personal use only, and may not be distributed to the public outside the family.
The higher the quality of the music and images you upload, the better the result.
For images, we recommend a high-resolution jpeg or png format (minimum 2048×2048). For music, using mastered music is the best option, whether mp3 (320kbps) or wav (high bitrate) files.
The overall sound will be warmer and rounder due to the slight friction of the turntable stylus against the grooves.
Low frequencies will be slightly deeper and more pronounced.
Very low-volume sounds may not transfer as clearly to vinyl, but this can be adjusted on your end by mastering the file or increasing the overall volume if necessary.
The final audio quality will depend on the quality of your files.
4o
For optimum quality, please clean your vinyl record with a non-abrasive microfiber cleaning cloth.
This type of cloth absorbs oils well and catches dust and grime.
A carbon-fiber brush is also perfect for cleaning your vinyl record.
If possible, an anti-static spray would be ideal with the cloth.
Specialized cleaning kits also exists, and will soon be available on Vinylacy.
Yes, our website is SSL-secured.
This means that your personal information is encrypted and cannot be read by third parties.
For now, we offer 3 payment options, choose the one that suits you best: secure Credit or debit card (Visa, Mastercard, AMEX...), or or Apple Pay.
We deliver to every country in the world, with a few exceptions.
It takes a maximum of 25 working days to press the vinyl, plus approximately 24 to 96 hours for delivery.
For preorders, we follow a chronological order, processing them on a first-come, first-served basis.
Creating a custom vinyl from scratch takes time, as each record is manually cut and carefully monitored to ensure quality.
Additionally, your album sleeve and label must be printed and assembled into a neat, attractive, and secure package.
Rest assured, we will send you an email with an update and tracking code as soon as your order is on its way.
We truly appreciate your patience and understanding. Please feel free to reach out if you have any further questions.
We protect your package against loss or damage during shipment with insurance.
Please send us a photo and a brief description of the damage to contact@vinylacy.com so that we can open a claim ticket.
There's no need to send this record back to us; there are many creative uses for vinyl records :)